Complaints Procedure
Here at Ambient we aim to ensure that our customers are satisfied with any orders or service you've received. In the unlikely event that there's something you're not happy with, we'd like you to tell us so we can rectify it.
Complaint handling and dispute resolution process
Please contact us immediately
Please contact us using one of the below options:
Call us on 01799 524730
Or if you would prefer you can email us at:
customerservices@ambient-ufh.co.uk
Alternatively, you can write to us at:
Customer Relations DepartmentAmbient Underfloor Heating
Unit 16, Carnival Close
Carnival Park
Basildon
Essex, SS14 3WE
Escalating the complaint
If after contacting us you believe your complaint hasn’t been dealt with, please email or write to our Head of Customer Service:
Email: customerservices@ambient-ufh.co.uk
Or by post:
Head of Customer ServiceAmbient Underfloor Heating
Unit 16, Carnival Close
Carnival Park
Basildon
Essex, SS14 3WE