Complaints Procedure

Here at Ambient we aim to ensure that our customers are satisfied with any orders or service you've received. In the unlikely event that there's something you're not happy with, we'd like you to tell us so we can rectify it.

Complaint handling and dispute resolution process

Please contact us immediately

Please contact us using one of the below options:

Call us on 01799 524730

Or if you would prefer you can email us at:

customerservices@ambient-ufh.co.uk

Alternatively, you can write to us at:

Customer Relations Department
Ambient Underfloor Heating
Unit 16, Carnival Close
Carnival Park
Basildon
Essex, SS14 3WE

Escalating the complaint

If after contacting us you believe your complaint hasn’t been dealt with, please email or write to our Head of Customer Service:

Email: customerservices@ambient-ufh.co.uk

Or by post:

Head of Customer Service
Ambient Underfloor Heating
Unit 16, Carnival Close
Carnival Park
Basildon
Essex, SS14 3WE