Complaints Procedure

We hope that you're pleased with any purchase you've made or service you've received from Ambient Electrical, and that you'll never have reason to complain - but if there's something you're not happy with, we'd like you to tell the relevant Ambient Electrical team about it so we can try to put matters right.

Complaint handling and dispute resolution process

Contact us straight away

In the first instance, please contact us using one of these options. If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.

Call us on 0800 783 5366 or Email us

By post:

Customer Relations Department
Ambient Electrical
Unit 16, Carnival Close
Carnival Park
Basildon
Essex, SS14 3WE

For problems or queries with your purchase or service from Ambient Electrical.

Escalating the complaint

If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:

Email: customerservices@ambient-ufh.co.uk

By post:

Head of Customer Service
Ambient Electrical
Unit 16, Carnival Close
Carnival Park
Basildon
Essex, SS14 3WE
© Ambient Electrical Limited