Lifetime Guarantee

All Ambient electric underfloor heating mats and cables are covered under our lifetime* guarantee scheme.

Our electric underfloor heating systems are amongst the very best available and are constructed using the highest quality materials and the latest state of the art machinery. All Ambient underfloor heating mats and cables are individualy tested (we do not allow batch testing) prior to packing, all mats and cables carry a specific resistance reading and serial number for complete reassurance.

We have such confidence in the quality of our products that we now offer a lifetime* warranty against failure of an underfloor heating mat or cable due to manufacturing defects.

Guarantee specifics & definitions:

Heating mats and cables (Ambient) manufactured by Thermopads - Guarantee duration is lifetime* of floor covering. Covers manufacturing defects only - repair or replace. Guarantee form must be validated by installer with specific resistance of each individual heating mat or cable. Guarantee form to be retained by customer and produced in the event of a claim.

Thermolam foil heater (Ambient) manufactured by Thermopads 15 years from date of purchase. Covers manufacturing defects only - repair or replace. Guarantee form must be validated by installer with specific resistance of each individual foil heater. Guarantee form to be retained by customer and produced in the event of a claim.

Aube Thermostats (manufactured by Honeywell) - 3 years from date of first purchase.

Heatmiser thermostats (manufactured by Heatmiser) - 2 years from date of first purchase. 

TR series thermostats (manufactured by Insbud Controls) - 1 year from date of first purchase.

* Lifetime means liftime of your chosen floor coverings or 20 years whichever is the sooner, if floor covering are lifted or replaced guarantee validity would cease. Only manufacturing defects  are covered, any damage to cables or mats caused before, during and post installation will not be covered.

Your Ambient guarantee covers the cost of an engineer visit to asses, locate fault and repair heating cable. In the rare event of this being impractical due to fault location or obstructions a replacment heating system would be supplied.

Quality Assured

We are so confident in the quality of  our product that we offer a lifetime* warranty against failure of a heating mat or cable due to manufacturing defects.

Our Products (thermopads heating mats & cables)  meet all test requirements of International Standards (IEC 60335/IEC 60800/IEEE515, IS1554/694, etc)

Our Product Certifications (Thermopads)

  • ATEX by Baseefa Ltd., UK & SIRA Certification, UK
  • SEMKO by Intertek SEMKO AB, Sweden
  • VDE by VDE Testing & Certification Institute, Germany
  • FIMKO by SGS Fimko Ltd., Finland
  • UL by Underwriters Laboratories, US
  • CSA by CSA International, Canada
  • CE by Intertek SEMKO, SGS FIMKO & VDE

Guarantee Validation
All Guarantee forms supplied with your heating system must be completed and signed off by the installing electrician. Retention of the completed guarantee form is essential as we would require sight of the completed form to action the guarantee. 

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