Christmas Opening & Delivery Times

Order Date Opening Times Order Before 3pm Order After 3pm
Mon 23rd Dec 8am - 6pm Delivery 24th Dec Delivery 30th Dec
Tues 24th Dec 8am - 12pm Orders place on this day will be delivered on 30th Dec
Wed 25th - Thurs 26th Dec Closed
Fri 27th Dec 8am - 5pm Delivery 30th Dec Delivery 31st Dec
Sat 28th - Sun 29th Dec Closed
Mon 30th Dec 8am - 6pm Delivery 31st Dec Delivery 3rd Jan
Tues 31st Dec 8am - 3pm Orders place on this day will be delivered on 3rd Jan
Wed 1st Jan Closed
Thurs 2nd Jan Back to normal opening and delivery timesµ

*Unless saturday delivery selected.     µUnless delivery to Scotland due to bank holiday.

Delivery times are based on a next day service. Due to the busy period some items may be delayed, specifically non-UK deliveries.

Shipping

UK Mainland - Orders placed before 3pm will be shipped and delivered depending on the service selected at checkout:

  • Parcel Force 2-3 days
  • Parcel Force Next working day
  • Parcel force Pre -10:30am (mon to fri)
  • Parcel Force Saturday express

All efforts are made to ensure your qualifying order reaches you on the next available working day before 7.00pm, as long as you place your order with us by 3pm (Monday to Friday).

All orders received after 3pm on a Friday (including weekend orders) will be despatched on Monday for a Tuesday delivery. Bank holidays are treated in the same way as a non-working day.

If your order is of a considerable size and weight, we will send on a pallet. You will be notified of this change provided you leave us an email address.

We can deliver to Ireland and France – please contact us before placing your order for information on shipping times and cost.

Please note that we use third party couriers so whilst we aim to deliver on schedule there may be occasions when unfortunately, the couriers fail to deliver on the specified day or time. This seldom happens but we cannot be held responsible for any costs you may incur as a result of these delays. To ensure you don’t incur any costs due to delays we strongly suggest you wait until you have received your order before booking in any contractors.

Returns

We must be made aware of any damages or shortages within 48 hours of signing for your delivery, we will not accept responsibility for any missing or damaged products after this time.

Upon submitting an order using our automated system you will receive an email confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately. This email is neither an invoice nor a formal acceptance of your order.

30-day money back guarantee

Items should be returned unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You must also include a completed returns form with your invoice number for us to facilitate a refund.

  • Orders can be cancelled within 14 days of delivery.
  • Goods must be returned within 14 days of cancelling your order.
  • We will gladly replace any goods returned to us which are found to be faulty.

WE CANNOT ACCEPT ANY RETURNED GOODS WITHOUT A RETURNS FORM

Download our returns form here

Any unwanted items or items ordered incorrectly must be returned within 30 days of delivery, no refunds or exchanges will be made after this date.

We cannot accept any returned Tile Adhesive or Self Levelling Compounds/Grouts whatsoever as these materials must be stored in a controlled environment and are considered perishable goods.

All returned mats/cables must be in the original condition on return (i.e.; not unrolled or cut in anyway) If an item is returned to us and found to have been used in any way, we cannot take any responsibility for this product, and there will be a charge applied for the return of the goods.

Ways to return

Return to our store in person

Unit 16, Carnival Close, Carnival Park, Basildon, Essex, SS14 3WE. Return your item(s) along with your completed returns form and we can process your return in store.

* Returns and exchanges must be received 30 minutes before closing time if delivered in person.

Return by registered post

Post your unwanted item(s) to: Ambient Underfloor Heating, Unit 16, Carnival Close, Carnival Park, Basildon, Essex, SS14 3WE. You must also include a completed returns form with your invoice number for us to facilitate a refund.

Return by carrier collection

If we have supplied an incorrect item you can either: call us on 01799 524730 with your invoice number or email us at customerservices@ambient-ufh.co.uk with your invoice number. We will arrange collection, or you can return the item(s) by registered post (we will refund the postage cost).